We are committed to building lasting relationships with our clients by providing excellent service and being responsive to client needs and concerns. It is our priority to ensure impartial and efficient resolution of any client complaints.
Should our customers think that our associates have misconducted in their professional capacity, our customers may forward the complaint to us via email to firstname.lastname@example.org.
Below is our complaint handling and resolution process.
If the final resolution is not up to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC), who is an independent body for dispute resolution between financial institutions and consumers. You may find more details at www.fidrec.com.sg.
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
#15-01 City House
Tel: (65) 6327 8878
Fax: (65) 6327 8488