Complaints Handling and Resolution Process

We are committed to building lasting relationships with our clients by providing excellent service and being responsive to client needs and concerns. It is our priority to ensure impartial and efficient resolution of any client complaints.

Should our customers think that our associates have misconducted in their professional capacity, our customers may forward the complaint to us via email to, Attention to Compliance department.

Our complaint resolution team will acknowledge receipt of the complaint and commit to reply with a final report within 7 working days from the date of complaint. If the case is more complex and requires an extension of time, we will make a dedicated request to our customer.
9 Temasek Boulevard, #30-01/02 Suntec Tower 2, Singapore 038989

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