TERMS & CONDITIONS

For Users

INTRODUCTION

PFPFA Private Limited Singapore based company No. 202008481K – (“we” or “us”) is the operator of PFPConnect, a platform that is equipped with a mobile application called PFPConnect (the “App”), a free membership program designed for all PFPFA clients to access quality Healthcare at low prices, supplemented by Wellness and Lifestyle offers, calibrated according to the Users’ data profiles.
We are committed to:

  • Follow any best practices, guidelines, requirements of the privacy and other applicable policies applicable in any countries where we operate,
  • Comply to any Rules & Regulations applicable in any countries where we operate,
  • Make the user journey as enjoyable, safe, clear and lean as possible

DISCLAIMER

  • Terms & Conditions are compliant to the best of our knowledge with the rules and regulations applicable (on data management, insurance acts, insurance agent Fit and Proper behaviour criteria, appropriate online usage) with the respective countries where we operate and set out the basis for individuals and companies accessing and using the Website and the App.
  • Any “User” who downloads the App must read and agree the following Terms & Conditions carefully
  • These Terms & Conditions are and should be accessible at any time by any online users. We may amend these Terms & Conditions at any time by posting a revised version on the Website. However, an individual notice will not be sent to any Users and they will be deemed to be acknowledged and agreed after 1 month from the publication.
  • The Terms & conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
  • PFPFA‘s Management team reserves the right to ask administrative fees for processing  non-payment query, and cancel membership at any point of time and take actions they deem right to protect the interest of PFPFA should they have any suspicions of infringement of their Term & Conditions.

ACCEPTANCE OF TERMS

  1. By using the Service, User confirms that he or she is at least 18 years of age,
  2. By using, browsing and accessing PFPConnect (the “Website” and/or “App”) and the websites of PFPFA or divisions or service groups, or any page thereof, through direct or indirect means, or by using the goods, facilities or services offered in or through PFPFA through alternative methods (including, for example, telephone, mail, email or facsimile), Users accept and agree to be bound by PFPFA’s PDPFA, privacy policy and compliance guidelines that governs PFPFA’s overall Terms & Conditions of The Personal Data collection, its usage and its management,
  3. PFPFA Service is hosted by AZURE CLOUD.  AZURE provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through AZURE ’s servers.  By using the Service, you consent to AZURE’s collection, disclosure, storage, and use of your Personal Information in accordance with AZURE’s privacy policy available at https://www.microsoft.com/en-us/TrustCenter/CloudServices/Azure/GDPR.
  4. ​If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to hello@pfp-fa.com.

PFPConnect HEALTHCARE SERVICES ACCESS & PAYMENT:

  1. PFPConnect Members must pay the total invoiced amount at the clinic before leaving the premises;
  2. The total invoiced amount consists of the exclusive price for the consultation or healthcare service, health-screening, medications, tests, medical supplies and/or gst, where applicable.
  3. The exclusive prices are only available at clinics within the network of our partners.
  4. All PFPConnect Members  and their registered dependents are eligible to the exclusive healthcare rates ; each main Member can register up to 4 dependents who will appear on his or her PFPConnect e-card during Check-In. They are eligible to the PFPConnect Members benefits provided all the registration requiring personal data (including DOB, NRIC/FIN, gender, name) must have been supplied at least 10 working days before the service date.
  5. Clinics may join or exit the PFPConnect network and these changes will be reflected in the available list in the PFPConnect Members  App; however delays may be expected while these changes are updated in the database.
  6. The payment must be performed exclusively with the payment method offered in the PFPConnect App (linked to GrabPay wallet of the member and any other payment method that may be implemented). The payment processing may attract a small charge levied by the payment processing platform (as a percentage of the total invoiced amount) that will be added to the total paid by the Member.
  7. Members must ensure that their linked electronic wallet or payment method has sufficient funds to pay the total invoiced amount.
  8. Failure to abide to the above conditions will result in the Member not being entitled to the exclusive prices and will have to settle an invoice based on publicly available prices directly to the clinic.

WARRANTIES

  1. PFPFA is not responsible for User paying for any settlement or closing costs associated with products or services purchased directly or indirectly through PFPConnect.
  2. All claims, remarks, concerns, information relating to User purchase should be directly addressed to the Sponsor.
  3. PFPFA reserves the right at any time and from time to time to modify and discontinue, temporarily or permanently, any services of the Website (or any part thereof) and the mobile application with or without notice.
  4. PFPFA shall not be liable to Users or Sponsors following the modification, suspension or discontinuance of such services.
  5. PFPFA makes no warranty that:
    1.  The Website and/or App will meet your requirements;
    2.  The Website and/or App will always be uninterrupted, timely, secure and error-free,
    3.  Any results that may be obtained from the use of the Website and/or App will be accurate or reliable, and
    4.  The quality of any products, services, information or other materials purchased or obtained through PFPConnect will meet User expectations.
  6. PFPFA does not actively review or edit the messages, views, opinions, research and recommendations of Users or Sponsors.
  7. PFPFA does not endorse, and cannot be responsible for, the messages, views, opinions, and recommendations of Users or Sponsors, and organisations of deemed interest, or advocate any patronage of any service provider, course of treatment or commercial dealings in any securities, investments or classes of securities or investments nor does the inclusion on the Website and/or App of a link to other website(s) or resources imply any form of endorsement by us.
  8. As part of the Service, PFPFA may provide links to or compatibility with other websites or applications. However, PFPFA shall not be held responsible for the privacy practices employed by those websites or the information or content they contain.
  9. PFPFA’s Privacy Policy does not apply to User use of a third-party website accessed by selecting a link via PFPFA or PFPConnect Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage you to read the privacy statements of other websites before proceeding to use them.​
  10. PFPFA may, from time to time, send you newsletters and marketing emails related to Sponsor published content. PFPConnect is PDPC Compliant . Users have the right at any time to prevent us from being contacted for marketing purposes. We may push communication on regular basis using Whatsapp or emails only. When We send a promotional communication to you via emails or Whatsapp, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or responding to the Whatsapp.
  11. PFPFA is not responsible for the non-compliance of any Sponsors, Merchants, Vendors, or Clients but will take all the necessary actions and decisions to make sure our Platform remains PDPC Compliant.

All copyrights are held by PFPFA. Any attempts to copy or reproduce any portion of this site (including information, styles, graphics, scripts) in part or in whole is protected by the copyright law. Anyone found in violation can be prosecuted according to the law applicable.

For Advisers

INTRODUCTION
PFPFA Private Limited
 – Singapore based company No. 202008481K – (“we” or “us”) is the operator of PFPConnect, a platform that is equipped with a mobile application called PFPConnect (the “App”), a free membership program designed for all PFPFA clients to access quality Healthcare at low prices, supplemented by Wellness and Lifestyle offers, calibrated according to the Users’ data profiles.

We are committed to:

  • Follow any best practices, guidelines, requirements of the privacy and other applicable policies applicable in any countries where we operate,
  • Comply to any Rules & Regulations applicable in any countries where we operate,
  • Making the user journey as enjoyable, safe, clear and lean as possible

DISCLAIMER

  • Terms & Conditions are compliant to the best of our knowledge with the rules and regulations applicable (on data management, insurance acts, insurance agent Fit and Proper behaviour criteria, appropriate online usage) with the respective countries where we operate and set out the basis for individuals and companies accessing and using the Website and the App.
  • Any “Adviser” who joins PFPConnect must read and agree the following Terms & Conditions carefully
  • These Terms & Conditions are and should be accessible at any time by any Advisers. We may amend these Terms & Conditions at any time by posting a revised version on the Website. However, an individual notice will not be sent to any Advisers and they will be deemed to be acknowledged and agreed after 1 month from the publication.
  • The Terms & conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

For every Adviser, the following will be provided:

  • A unique account with a User Name and Password.
  • A set of access authorities have been granted
  • A set of functionalities and modules have been made available.

Terms of Use:

  1. CONSENT
    By accessing PFPConnect, you accept all Privacy Policy and Terms of Use, and consent to our collection, storage, use and disclosure of your personal information. In addition, by using our Services, or services across partners, affiliated or unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Services, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy.

 

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.

In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies maybe sent to your browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to your browser enables us to collect Non-Personal Information and keep a record of your preferences when utilizing our services, both on an individual and aggregate basis.  We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.

  1. SAFEGUARDING PERSONAL DATA AND INFORMATION

We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.

  1. HOSTING
    Our Service is hosted by AZURE CLOUD.  AZURE provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through AZURE ’s servers.  By using the Service, you consent to AZURE’s collection, disclosure, storage, and use of your Personal Information in accordance with AZURE’s privacy policy available at https://www.microsoft.com/en-us/TrustCenter/CloudServices/Azure/GDPR
  1. You agree to conduct yourself in a professional manner and not to disparage the goodwill of PFPConnect.
  1. With respect Customer Data, you agree to:

(i) Maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data in accordance with industry standards;

(ii) Take all commercially reasonable and appropriate legal, organizational, and technical measures to protect Customer Data against (a) accidental or unlawful destruction (b) accidental loss, alteration or processing, and (c) unauthorized disclosure or access;

(iii) Comply with all applicable general privacy and data security laws of Singapore;

(iv) Use Customer Data solely as permitted under this Agreement and for such other purposes solely as permitted by Customers;

(v) Not disclose any Customer Data except as compelled by law or as expressly permitted in writing by Customers;

(vi) Provide legally adequate privacy notices to Customers and obtain all necessary consents in accordance with applicable general privacy and data security laws.

For Vendors

INTRODUCTION
PFPFA Private Limited
 – Singapore based company No. 202008481K – (“we” or “us”) is the operator of PFPConnect, a platform that is equipped with a mobile application called PFPConnect (the “App”), a free membership program designed for all PFPFA clients to access quality Healthcare at low prices, supplemented by Wellness and Lifestyle offers, calibrated according to the Users’ data profiles.

We are committed to:

  • Follow any best practices, guidelines, requirements of the privacy and other applicable policies applicable in any countries where we operate,
  • Comply to any Rules & Regulations applicable in any countries where we operate,
  • Making the user journey as enjoyable, safe, clear and lean as possible

DISCLAIMER

  • Terms & Conditions are compliant to the best of our knowledge with the rules and regulations applicable (on data management, insurance acts, insurance agent Fit and Proper behaviour criteria, appropriate online usage) with the respective countries where we operate and set out the basis for individuals and companies accessing and using the Website and the App.
  • Any “Vendor” who joins PFPConnect must read and agree the following Terms & Conditions carefully
  • These Terms & Conditions are and should be accessible at any time by any Vendor. We may amend these Terms & Conditions at any time by posting a revised version on the Website. However, an individual notice will not be sent to any Vendors and they will be deemed to be acknowledged and agreed after 1 month from the publication.
  • The Terms & conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

You may join or may have already joined and be part of PFPConnect’s community network as a “vendor” / Merchant to publish and promote healthcare, lifestyle and wellness services, to members of PFPConnect (“User”).

For every Vendor, the following will be provided:

  • A unique account with a User Name and Password.
  • A set of access authorities have been granted
  • A set of functionalities and modules have been made available.

Listing on PFPConnect:

You will be entirely responsible for the promotions and posts listed on PFPConnect. However, it may be subjected to an approval process by PFPConnect and you will be required to address and fix any issues identified during the approval process.

PFPConnect reserves the right to remove or delete your posts at any time if we deem that it is inappropriate.

Support Obligations:
You agree to use commercially reasonable efforts to provide chat, email and/or telephone support to any Users with respect to their use of the services you are providing and you acknowledge that you are solely responsible for providing adequate support to Users and PFPConnect is in no way responsible for supporting your business.

You agree to conduct yourself in a professional manner and not to disparage the goodwill of PFPConnect.

With respect Customer Data, you agree to:

  1. Maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data in accordance with industry standards;
  2. Take all commercially reasonable and appropriate legal, organizational, and technical measures to protect Customer Data against (a) accidental or unlawful destruction (b) accidental loss, alteration or processing, and (c) unauthorized disclosure or access;
  3. Comply with all applicable general privacy and data security laws of Singapore;
  4. Use Customer Data solely as permitted under this Agreement and for such other purposes solely as permitted by Customers;
  5. Not disclose any Customer Data except as compelled by law or as expressly permitted in writing by Customers;

6. Provide legally adequate privacy notices to Customers and obtain all necessary consents in accordance with applicable general privacy and data security laws.

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