At PFPFA PTE LTD (“PFPFA”), the focus is always on you, our valued existing and potential clients. We are always focused in providing sound and quality financial advice and services in a fair and professional manner.

PFPFA Board and Senior Management commit to advocate and endeavour to deliver the fair dealing outcomes to you below:

• Our Directors and Senior Management are committed to advocate a fair dealing culture within PFPFA;
• The products and service recommended by PFPFA are selected, reviewed and endorsed by PFPFA PTE LTD to be suitable for your particular needs, financial objectives and situation;
• Our professional advisers are constantly trained to be competent in providing sound advice and quality recommendations to you;
• Clear, relevant and timely information and updates are presented for you to make informed financial decisions;
• Every client will be assessed for knowledge of competency in the investment arena, and should the client require more assistance, we will provide the tools to help them gain competency, and, in the interim, should they wish to transact investment products, we will build in additional safeguards to ensure that the investments meet their needs; and
• We are committed to building lasting relationships with our clients by providing excellent service and being responsive to client needs and concerns. It is our priority to ensure impartial and efficient resolution of any client complaints.

Having fair and professional practices are our focus. We welcome your feedback as we believe it will enable us to enhance our practices to the benefit of our clients. Please forward your feedback or complaints to hello@pfp-fa.com or call +65 6470 9393

Disclaimer

The above statements are PFPFA focused on providing fair dealing to all clients. It should not be construed as an admission of any liability or damages, as well as legal responsibility on the part of PFPFA.

Resolution process

We are committed to building lasting relationships with our clients by providing excellent service and being responsive to client needs and concerns. It is our priority to ensure impartial and efficient resolution of any client complaints.

Our complaint resolution team is always ready to help and can be contacted at hello@pfp-fa.com